FAQ
How do returns work?
Contact us before sending anything back so we can confirm the next steps and return details. Please include your order number. If an item arrives damaged, defective or incorrect, include clear photos so we can review it quickly. Nothing here affects your statutory rights.
What payment methods can I use?
The payment methods currently available to you are shown securely at checkout.
Can I change or cancel my order?
Contact us as soon as possible after ordering. Once production or fulfilment has started, we may not be able to change or cancel the order.
Where do you ship?
Available delivery destinations and shipping rates are shown at checkout for your address.
How long does delivery take?
Delivery time depends on the product and destination. Use the delivery estimate shown on the product page and at checkout as the current guide.
How much is shipping?
Shipping cost is calculated for your destination and shown before you complete checkout.
Can I track my order?
When tracking becomes available, it will be sent with your order updates. You can also use the Track Order page from the site footer.
How does the hoodie fit?
The DROP 001 hoodie is designed with a loose oversized fit. Take your usual size for the intended silhouette, or consider sizing down for a closer fit.